UPS general approach
United Parcel Service has 426,000 employees around the world, more than 3 thousand million a year in profits and 3,6% growth per year, is known as the largest package delivery company in our days.
UPS is also known as ¨The Big Brown Machines¨ for its famous trucks. Although the main activity of UPS concentrates on logistics it also is involved in business solutions for industrial manufacturing, automotive, healthcare, retailing, IT as well as financial solutions.
Company structure
UPS management is centralized in the president, head in the company, with a few vice presidents who control the rest of the managers as operations go on.
UPS is principally departmentalized into 5 groups:
- functional: grouping jobs by functions performed.
- product: division by product line.
- geographical: groups according to territory and geography.
- process: groups jobs on the basis of customer or product flows.
- customer: groups jobs according to customer types and needs.
UPS departments
- Business Technology Solutions Department: Responsible for Information technology
- UPS Air Cargo Reserved: Excellent service for your day-to-day freight needs
- UPS Air Cargo Priority: For Priority boarding and handling
- Interline Department: responsibility of representing our network to other carriers around the world
Analysis of UPS management structure
- Consistency of Headquarters, Functional Staff, and Operations
- Roles are generally clear.
- Good line of sight exists.
- Information is shared across management levels and boundaries.
- Divides work to be done into specific jobs and departments.
- Assigns tasks and responsibilities associated with individual jobs.
- Coordinates diverse organizational tasks.
- Clusters jobs into units.
- Establishes relationships among individuals, groups, and departments.
- Establishes formal lines of authority.
- Allocates and deploys organizational resources
Updated September 10, 2009
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