UPS is also known as ¨The Big Brown Machines¨ for its famous trucks. Although the main activity of UPS concentrates on logistics it also is involved in business solutions for industrial manufacturing, automotive, healthcare, retailing, IT as well as financial solutions.

Company structure

UPS management is centralized in the president, head in the company, with a few vice presidents who control the rest of the managers as operations go on.

UPS is principally departmentalized into 5 groups:

• functional: grouping jobs by functions performed.
• product: division by product line.
• geographical: groups according to territory and geography.
• process: groups jobs on the basis of customer or product flows.
• customer: groups jobs according to customer types and needs.

UPS departments

• Business Technology Solutions Department: Responsible for Information technology
• UPS Air Cargo Reserved: Excellent service for your day-to-day freight needs
• UPS Air Cargo Priority: For Priority boarding and handling
• Interline Department: responsibility of representing our network to other carriers around the world

Analysis of UPS management structure

• Consistency of Headquarters, Functional Staff, and Operations
• Roles are generally clear.
• Good line of sight exists.
• Information is shared across management levels and boundaries.
• Divides work to be done into specific jobs and departments.
• Assigns tasks and responsibilities associated with individual jobs.
• Coordinates diverse organizational tasks.
• Clusters jobs into units.
• Establishes relationships among individuals, groups, and departments.
• Establishes formal lines of authority.
• Allocates and deploys organizational resources

55.000 professionals work at GBS around the world for companies localted in more than 170 countries. The acquisition of PricewaterhouseCoopers – 2002, doubled the number of consultants in GBS.

The main idea of GBS is to provide solutions to its customers using high technology to promote, boost and achieve business objectives.

GBS provides a wide range of services which can be split into vertical services and horizontal services.

• Vertical services are those for business development and sales.
• Horizontal services include IT services, human capital consulting.

The difference resides mainly in that vertical services are provided as specific services and horizontal services are process services.

GBS recruitment

IBM as many multinational firms has a solid system of recruitment, since it invests millions a year for its workforce. Because of the magnitude of the business it employs a variety of professionals, which are distrubuted around the globe. In that sense, IBM employees are able to acquire various skills through different jobs in the same company. Furthermore, you have the opportunity of travelling across borders so, IBMers must be flexible either in schedules or adaptation. An employee in IBM could be working one day at one sector and be changed the following year to another totally different area. In fact, many employees work at client’s place.

IBM has general values that employees generally agree with